Jin Luo - Executive Vice President of Laboratory Recognition & Asia Pacific Operations

As North America’s premier conformity assessment organization for many years, we have seen and experienced many challenges that the world has brought to us unexpectedly — SARS, 9/11, and the 2008 stock market crash just to name a few. Through it all, we have learned that the businesses that are innovative, versatile, and responsive are the ones best able to endure such challenges. 

Based on these experiences, we know that in our role we need to assist our clients so they are able to focus on being innovative, versatile and responsive in their businesses while not having to worry about any delay to obtain and/or maintain their certification. We see our clients as our partners, and we need to do our part to help them navigate through this difficult time.

IAPMO R&T has built our processes and systems in a way that would allow us the ability to seamlessly transition between working in the office to working remotely. Therefore, when the government mandated stay-at-home order was issued in March, we were able to transition to working-from-home without any downtime. The ability to make such a transition is critical; it gives us the ability to continuously support our clients in maintaining the validity of their certification so they can continue selling their products without any delays or other issues. 

We want you to focus on your business and let us take care your certification needs. We believe this pandemic will be over soon and we are certain that we will be with you all the way. We wish for everyone to stay safe and healthy.

Please be assured our team is always ready to assist manufacturers with their certification needs. As always, if you have any questions, please call us or send us an e-mail at info@iapmort.org.

Ohannes Dembekjian - Executive Vice President of Continuous Compliance

The Continuous Compliance department places great importance in providing excellent customer service and strives to attain the highest customer satisfaction ratings in alignment with IAPMO R&T’s 97% customer satisfaction goals; even more so during these challenging times. Our professional staff and highly trained team of field inspectors ensure our goals are met by engaging in honest and continuous communication with our customers, assisting them directly or by providing a point of contact with IAPMO to assist their needs. 

To our clients, we want to take this opportunity to say “Thank you!” We sincerely appreciate your business and continued trust; we couldn’t have done this without your support! Thank you for allowing us to be your certification agency of choice. We look forward to servicing you again and we are only a phone call away to attend to your needs.

As we look into next year, with the experience and knowledge gained from this year and years past, we are confident we will continue to excel and most importantly, continue to maintain the excellent customer service that our clients expect and deserve. We thank you for your continued support and we appreciate your business.

For more information on having plumbing and mechanical products certified, please call (877) 4-UPC-MARK.